Privacy Policy for Amrit Gyan
Effective Date: [16/11/2024]
This Privacy Policy ("Policy") governs the collection, use, processing, disclosure, and retention of personal data by Amrit Gyan ("we," "us," or "our"), in accordance with the applicable data protection and privacy laws, including but not limited to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other relevant statutory provisions under Indian law. By accessing or using our services, either online or offline, you ("Customer" or "You") explicitly consent to the practices described herein.
1. Information Collected and Processed
In the course of delivering our astrological services, Amrit Gyan may collect, process, and store the following categories of personal information:
a. Personal Identifiable Information ("PII")
- Name, Email Address, and Contact Details: For the purpose of providing astrological consultations, scheduling services, and customer communication.
- Date of Birth and Birth Details: This information is critical for astrological consultations, including the preparation of personalized Kundli (horoscopes) and predictive analysis.
- Payment Information: Transactional details such as payment method and payment confirmation information required to process payments for services rendered.
b. Non-Personal Information
- Usage Data: Including but not limited to IP address, browser type, device type, referral source, timestamps, and other usage-related metadata that may be collected to enhance user experience, troubleshoot issues, and improve the functionality of the website.
2. Purposes of Collection and Processing
The personal data we collect is processed for the following purposes:
a. Service Delivery
- To provide astrological consultations, Kundli creation, Kundli matching, and other associated services both online and offline.
b. Customer Relationship Management
- To maintain effective communication regarding updates, service reminders, promotional offers, and general correspondence relevant to your usage of our services.
c. Payment Processing
- To facilitate the processing of payments via third-party payment gateways such as Paytm, Google Pay, or direct bank transfers for the availing of services, subject to the customer’s consent.
d. Legal Compliance and Legitimate Interests
- To comply with any legal obligations under applicable laws and regulations, including the provision of data to government authorities when required by law, or in the event of a legal dispute where such data is relevant.
3. Data Retention and Disposal
We shall retain personal data only for as long as necessary for the fulfillment of the purposes set forth in this Policy or as required by law. In the event that data is no longer required, we shall take reasonable steps to ensure its secure disposal, in compliance with applicable data retention and privacy laws.
4. Data Security Measures
We employ industry-standard security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include the use of secure servers, encryption protocols, and regular security audits. However, given the inherent nature of internet communications, we cannot provide an absolute guarantee regarding the security of any data transmitted over the internet.
5. Sharing and Disclosure of Personal Data
We recognize the confidentiality of your personal information and ensure its protection. However, we may disclose or share your information under the following circumstances:
a. Service Providers
- We may share personal data with third-party service providers and contractors who perform services on our behalf, including payment processors, IT support services, and communication platforms. These parties are bound by contractual obligations to safeguard your personal data in accordance with applicable data protection laws.
b. Legal Compliance and Protection of Rights
- We may disclose personal information in response to a valid legal request by governmental authorities, including law enforcement agencies, or when we believe that such disclosure is necessary to comply with legal obligations, protect our rights, or prevent fraud.
c. Business Transfers
- In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of such transaction, and you will be notified of such a change via email or a prominent notice on our website.
6. Your Rights with Respect to Your Personal Data
Under the applicable laws, you possess certain rights concerning your personal data:
a. Access and Rectification
- You have the right to request access to the personal data we hold about you. If you believe that any information we hold is inaccurate or incomplete, you may request that we correct or update it.
b. Erasure and Withdrawal of Consent
- You may request the erasure of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent, subject to legal or contractual obligations.
c. Object to Processing
- You have the right to object to the processing of your personal data in certain situations, particularly where processing is based on legitimate interests or direct marketing.
d. Data Portability
- In certain circumstances, you may request that we transfer your personal data to another data controller, in a structured, commonly used, and machine-readable format.
To exercise any of these rights, you may contact us using the contact details provided below.
7. Use of Cookies
We utilize cookies, web beacons, and similar tracking technologies to collect non-personal information regarding the use of our website, enabling us to improve user experience, analyze trends, and monitor website performance. You have the ability to configure your browser settings to block or limit cookies, although doing so may impact certain functionalities of the website.
8. Children’s Privacy
We do not knowingly collect or solicit personal information from individuals under the age of 18. If we discover that we have inadvertently collected personal data from a child under the age of 18, we will take steps to promptly delete such information from our records.
9. Governing Law and Dispute Resolution
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Policy shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with the arbitration proceedings being conducted in Panipat, Haryana. The courts in Panipat, Haryana, shall have exclusive jurisdiction over any matters related to this Privacy Policy.
10. Modifications to This Privacy Policy
We reserve the right to amend or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Any amendments will be posted on this page, and the date of the last update will be indicated at the top of the Policy. Continued use of our services after such changes signifies your acceptance of the updated Policy.